{"id":4765,"date":"2019-11-11T19:41:28","date_gmt":"2019-11-11T19:41:28","guid":{"rendered":"http:\/\/davidwithington.com\/?p=4765"},"modified":"2019-11-22T18:30:06","modified_gmt":"2019-11-22T18:30:06","slug":"02-classic-payg-sim","status":"publish","type":"post","link":"https:\/\/davidwithington.com\/02-classic-payg-sim\/","title":{"rendered":"O2 Be Happy!"},"content":{"rendered":"<p><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/02-sale.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-4781\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/02-sale.jpg\" alt=\"Why I won't buy from O2\" width=\"1400\" height=\"1048\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/02-sale.jpg 1400w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/02-sale-300x225.jpg 300w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/02-sale-768x575.jpg 768w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/02-sale-1024x767.jpg 1024w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/a><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">I won&#8217;t be buying a SIM from O2.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">I tried to.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">But O2 changed something, left me hanging, and affected trust.\u00a0<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Here&#8217;s the story.<\/span><\/p>\n<h2><span style=\"font-size: 18pt; font-family: arial, helvetica, sans-serif;\">Please Send Me a SIM<\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">To cover those signal blackspots that everyone experiences from time to time, I decided to buy a <em>Pay-As-You-Go<\/em> SIM for my phone&#8217;s spare SIM slot.<\/span><\/p>\n<p><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1980605.png\"><img decoding=\"async\" class=\"wp-image-4772 aligncenter\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1980605.png\" alt=\"All I wanted was a PAYG SIM\" width=\"300\" height=\"233\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1980605.png 599w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1980605-300x233.png 300w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Have you tried to find a classic PAYG SIM, recently?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">You know, the sort of SIM where you top it up only when you want to.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\"> Most companies want to charge a monthly tariff. <\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">But when you&#8217;re already paying each month for your existing SIM, there&#8217;s no point <em>also<\/em> paying monthly for a mere &#8216;spare&#8217;.<\/span><\/p>\n<h2><span style=\"font-size: 18pt; font-family: arial, helvetica, sans-serif;\">O2 To The Rescue<\/span><\/h2>\n<figure id=\"attachment_4804\" aria-describedby=\"caption-attachment-4804\" style=\"width: 809px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-Classic-Pay-As-You-Go.jpg\"><img decoding=\"async\" class=\"size-full wp-image-4804\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-Classic-Pay-As-You-Go.jpg\" alt=\"O2 Classic Pay As You Go\" width=\"809\" height=\"150\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-Classic-Pay-As-You-Go.jpg 809w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-Classic-Pay-As-You-Go-300x56.jpg 300w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-Classic-Pay-As-You-Go-768x142.jpg 768w\" sizes=\"(max-width: 809px) 100vw, 809px\" \/><\/a><figcaption id=\"caption-attachment-4804\" class=\"wp-caption-text\">O2 Classic Pay As You Go<\/figcaption><\/figure>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">But O2 came up with the solution: <\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">A true <em>classic<\/em> pay-as-you-go SIM<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">No ongoing contract<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Top up when you like<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Decent rates for voice, text and data<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">So, after the usual due diligence, I signed up.\u00a0<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">And O2 sent me a nice, colourful welcome email.<\/span><\/p>\n<figure id=\"attachment_4768\" aria-describedby=\"caption-attachment-4768\" style=\"width: 825px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-SIM-order-acknowledgement.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4768\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-SIM-order-acknowledgement.jpg\" alt=\"O2 SIM order acknowledgement\" width=\"825\" height=\"392\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-SIM-order-acknowledgement.jpg 825w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-SIM-order-acknowledgement-300x143.jpg 300w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-SIM-order-acknowledgement-768x365.jpg 768w\" sizes=\"(max-width: 825px) 100vw, 825px\" \/><\/a><figcaption id=\"caption-attachment-4768\" class=\"wp-caption-text\">The O2 SIM order acknowledgement<\/figcaption><\/figure>\n<blockquote><p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">It&#8217;s almost here. In the next three working days, you&#8217;ll be getting your new O2 sim.<\/span><\/p><\/blockquote>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">They know how to build excitement.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">But nothing arrived.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Except for another email, one week later.<\/span><\/p>\n<blockquote><p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">You should have got your SIM by now. So let\u2019s not waste another second, we\u2019ve got so much waiting for you.<\/span><\/p>\n<p><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-SIM-instructions.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4769\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-SIM-instructions.jpg\" alt=\"O2 SIM instructions\" width=\"770\" height=\"379\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-SIM-instructions.jpg 770w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-SIM-instructions-300x148.jpg 300w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-SIM-instructions-768x378.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/a><\/p><\/blockquote>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Another week went by. <\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Still no SIM.<\/span><\/p>\n<h2><span style=\"font-size: 18pt; font-family: arial, helvetica, sans-serif;\">Let&#8217;s Call O2<\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">So I dug out O2&#8217;s emails. And I tried to contact them.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">&#8220;Please don&#8217;t reply to this email,&#8221; said the email.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">OK. Let&#8217;s try <em>&#8220;my SIM hasn&#8217;t arrived&#8221;<\/em> in the FAQs.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Nothing.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Right. Let&#8217;s try the online chat.<\/span><\/p>\n<figure id=\"attachment_4774\" aria-describedby=\"caption-attachment-4774\" style=\"width: 795px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1629619.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4774\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1629619.jpg\" alt=\"Online chat with 02\" width=\"795\" height=\"518\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1629619.jpg 795w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1629619-300x195.jpg 300w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1629619-768x500.jpg 768w\" sizes=\"(max-width: 795px) 100vw, 795px\" \/><\/a><figcaption id=\"caption-attachment-4774\" class=\"wp-caption-text\">I opted for the online chat with 02<\/figcaption><\/figure>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Err&#8230; nope, I can&#8217;t give them my O2 mobile number &#8211; because I don&#8217;t have one.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Eventually the system accepted 07777777777. <\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">And soon Mazhar and I were chatting.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">&#8220;Could you give me the order number please?&#8221;<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">&#8220;Sorry, O2 hasn&#8217;t provided one.&#8221;<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">&#8220;OK. Could you give me the email address that you used to register.&#8221;<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">His system didn&#8217;t recognise it.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Nor did it recognise my name. <\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Nor my address. <\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Nor my postcode.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Nothing was on the system.<\/span><\/p>\n<figure id=\"attachment_4775\" aria-describedby=\"caption-attachment-4775\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1906083.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4775\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1906083.jpg\" alt=\"It appeared that I'd been deleted from the O2 system\" width=\"800\" height=\"533\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1906083.jpg 800w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1906083-300x200.jpg 300w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1906083-768x512.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><figcaption id=\"caption-attachment-4775\" class=\"wp-caption-text\">It appeared that I&#8217;d been deleted from the O2 system<\/figcaption><\/figure>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Yet I&#8217;d received welcome emails from them. It was clear I was a customer.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">&#8220;Do not worry, I can place a new SIM order for you and there will be no charges. It will be free,&#8221; says Mazhar.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">We began to process the order&#8230; until Mazhar said, &#8220;I will place the order with \u00a310 bundle tariff.&#8221;<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">&#8220;Err, no. No tariff. The <em>Classic<\/em> PAYG please,&#8221; I replied quickly.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">That&#8217;s when I realised that the &#8216;Classic PAYG&#8217; deal was no longer available.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">It had been <strong>ceased<\/strong>, just 4 days ago.<\/span><\/p>\n<figure id=\"attachment_4766\" aria-describedby=\"caption-attachment-4766\" style=\"width: 1029px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-classic-PAYG-cease.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4766\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-classic-PAYG-cease.jpg\" alt=\"O2 classic PAYG cease\" width=\"1029\" height=\"403\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-classic-PAYG-cease.jpg 1029w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-classic-PAYG-cease-300x117.jpg 300w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-classic-PAYG-cease-768x301.jpg 768w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/O2-classic-PAYG-cease-1024x401.jpg 1024w\" sizes=\"(max-width: 1029px) 100vw, 1029px\" \/><\/a><figcaption id=\"caption-attachment-4766\" class=\"wp-caption-text\">O2 had ceased their Classic Pay As You Go package<\/figcaption><\/figure>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Mazhar&#8217;s training didn&#8217;t let him down though and he did his best to sign me up to a monthly contract.<\/span><\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt;\">Why Hasn&#8217;t O2 Honoured The Order?<\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">But you ordered your <em>Classic SIM<\/em> back in October, David. <\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Long before the deadline.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">So why didn&#8217;t you receive it?<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">That&#8217;s what I would like to know.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">It&#8217;s very clear that my order had been received and acknowledged.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">But it&#8217;s unclear why O2 didn&#8217;t send the SIM.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">And it&#8217;s a mystery why they deleted the evidence of my order from their system.<\/span><\/p>\n<figure id=\"attachment_4778\" aria-describedby=\"caption-attachment-4778\" style=\"width: 300px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1976155.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4778\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1976155.png\" alt=\"It's a mystery why everything was deleted\" width=\"300\" height=\"285\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1976155.png 600w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/1976155-300x285.png 300w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-4778\" class=\"wp-caption-text\">It&#8217;s a mystery why everything was deleted<\/figcaption><\/figure>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Could it be that receiving a <em>Classic PAYG<\/em> order just before ceasing that particular package could have caused them too many problems? So they opted to delete my order?<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Whatever; I&#8217;d have been much happier if they&#8217;d contacted me to explain why they weren&#8217;t able to fulfil the order.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">I wouldn&#8217;t be a frustrated ex-customer now.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">And I wouldn&#8217;t be writing this.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">I&#8217;d probably be extolling O2&#8217;s virtues just like I did with <a href=\"http:\/\/davidwithington.com\/what-banking-giant-tsb-should-learn-from-gillams-tearoom\/\" rel=\"\">Gillams Tea Room<\/a>\u00a0and even <a href=\"http:\/\/davidwithington.com\/kindle-screen-problems\/\" rel=\"\">Amazon<\/a> &#8211; because <\/span><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">I like companies who treat their customers well. And I tell others about them.<\/span><\/p>\n<h2><span style=\"font-size: 18pt; font-family: arial, helvetica, sans-serif;\">The Business Lesson<\/span><\/h2>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">Anyone who knows me will understand that I like to be positive. And helpful. <\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">So how can we turn this story into something positive and helpful?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">What can we learn from this fiasco?\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">People matter.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">Even if you don&#8217;t want to sell something to a potential customer, remember to treat them decently. <\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">Whatever its size, a business succeeds with good manners. And good communication is important.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">I won&#8217;t be buying a SIM from O2. <\/span><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">But from them, I&#8217;ve learned a bit more about how people like to be treated respectfully.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">Thanks, O2.<\/span><\/p>\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fdavidwithington.com%2F02-classic-payg-sim%2F&#038;text=Why%20%40Thabacus%20won%27t%20buy%20from%20O2%20-%20and%20why%20he%27s%20grateful%20for%20the%20lessons%20he%20learned%20from%20them%20on%20dealing%20with%20people.&#038;via=thabacus&#038;related=thabacus' target='_blank'rel=\"noopener noreferrer\">Why @Thabacus won&#039;t buy from O2 - and why he&#039;s grateful for the lessons he learned from them on dealing with people. <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fdavidwithington.com%2F02-classic-payg-sim%2F&#038;text=Why%20%40Thabacus%20won%27t%20buy%20from%20O2%20-%20and%20why%20he%27s%20grateful%20for%20the%20lessons%20he%20learned%20from%20them%20on%20dealing%20with%20people.&#038;via=thabacus&#038;related=thabacus' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">And if anyone from O2 happens to read this and wants to help me understand what happened, please reach out.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">You might even win back the trust of a potential customer.<\/span><\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt;\">O2 Be happy!<\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">I expect you figured out the meaning of the title. <\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">But just in case&#8230;<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">It&#8217;s a play on words. <\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">And pun lovers will really appreciate it.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">All I want is&#8230;<\/span><\/p>\n<p><em><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">Oh To Be Happy!<\/span><\/em><\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt;\">Update<\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">I reached out to O2 via Twitter and sent them a link to this article.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Pretty soon, they replied and asked me to <em>Private-Message<\/em> them with my contact details.<\/span><\/p>\n<p><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/o2-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4825\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/o2-1.png\" alt=\"Tweet to O2\" width=\"685\" height=\"217\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/o2-1.png 685w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/o2-1-300x95.png 300w\" sizes=\"(max-width: 685px) 100vw, 685px\" \/><\/a><\/p>\n<figure id=\"attachment_4826\" aria-describedby=\"caption-attachment-4826\" style=\"width: 687px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/02-2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4826\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/02-2.png\" alt=\"Reply from O2\" width=\"687\" height=\"203\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/02-2.png 687w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/02-2-300x89.png 300w\" sizes=\"(max-width: 687px) 100vw, 687px\" \/><\/a><figcaption id=\"caption-attachment-4826\" class=\"wp-caption-text\">Twitter conversation with O2<\/figcaption><\/figure>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">A lady rang from O2, apologised for the problem, and then said&#8230;<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">&#8220;The Classic SIM&#8217;s been discontinued. But I&#8217;m still able to send you one.&#8221;<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">The SIM arrived a few days later.<\/span><\/p>\n<figure id=\"attachment_4827\" aria-describedby=\"caption-attachment-4827\" style=\"width: 700px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/o2-sim.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4827\" src=\"http:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/o2-sim.png\" alt=\"The Classic O2 SIM arrived\" width=\"700\" height=\"367\" srcset=\"https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/o2-sim.png 700w, https:\/\/davidwithington.com\/wp-content\/uploads\/2019\/11\/o2-sim-300x157.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><figcaption id=\"caption-attachment-4827\" class=\"wp-caption-text\">The Classic O2 SIM arrived<\/figcaption><\/figure>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">It&#8217;s now in my phone. And it<\/span><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">\u00a0works perfectly.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">And even better: they&#8217;ve kindly put \u00a310 of credit onto it for me.\u00a0<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Thank you, O2.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">Faith is restored. <\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">You have some great people on your team.<\/span><\/p>\n<p><strong><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">O2 be like O2<\/span><\/strong><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I won&#8217;t be buying a SIM from O2. I tried to. But O2 changed something, left me hanging, and affected trust.\u00a0 Here&#8217;s the story. Please Send Me a SIM To cover those signal blackspots that everyone experiences from time to time, I decided to buy a Pay-As-You-Go SIM for my phone&#8217;s spare SIM slot. Have [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4781,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[206,3,231,289],"tags":[300,438,437,135],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>O2 Be Happy! - David Withington<\/title>\n<meta name=\"description\" content=\"When you can learn some great life and business lessons from a bad experience, is it worth it? All I wanted from O2 was a PAYG SIM. 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